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Privacy Policy for Meritor Homes

At Meritor Homes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website and services. By using our services or providing personal information, you consent to the collection and use of your data as described in this policy.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Identity & Contact Details: Name, email address, street address, mailing address, and phone number.
  • Demographic Information: Information such as postcode or other demographic details you provide to us.
  • Billing Information: Credit card details, billing address, and payment history, which are used for processing transactions and sending invoices.
  • Website & Usage Data: Information about your interactions with our website, including browser details, operating system, device information, IP address, geo-location data, and browsing behavior.
  • Cookies: We may use cookies to store preferences, enable analytics, and enhance your website experience. These cookies may be linked to your personal information if you provide it.
  • Voluntary Communications: Any data you provide through email, customer surveys, or other direct communication methods, including your interactions on our site and social media platforms.

We collect this information directly from you or from third-party sources as part of our service provision.

2. How We Use Your Personal Information

We collect and use your personal information for the following purposes:

  • To Provide Services: To enable access and use of our website, associated applications, and social media platforms.
  • Customer Communication: To respond to your inquiries, provide customer support, and keep you informed about our products and services.
  • Transaction Processing: To manage billing, payment transactions, and maintain billing records.
  • Marketing & Promotions: To send you promotional information about our products and services, and occasionally, about third-party services we think may interest you.
  • Analytics & Improvements: For business development, improving our website and services, conducting market research, and optimizing user experience.
  • Compliance & Legal Obligations: To comply with legal requirements, resolve disputes, and protect our rights.
  • Employment Applications: If you apply for a job with us, we will use the information you provide to assess your application.

3. Disclosure of Personal Information

We may disclose your personal information to the following third parties:

  • Service Providers: IT, data storage, web hosting, marketing, payment processing, professional advisors, and other third-party service providers who assist us in operating our business.
  • Employees & Contractors: Our internal team members who need access to your information to provide services.
  • Business Partners: Agents or business partners involved in the provision of our services.
  • Legal Compliance: We may disclose your information to regulatory authorities, law enforcement, or during legal proceedings as required by law.
  • International Transfers: We may transfer personal information to third parties outside Australia. By providing us with your personal data, you consent to this transfer.

4. How We Protect Your Information

We implement physical, electronic, and managerial procedures to safeguard your personal data. However, while we take measures to protect your information, no data transmission over the internet can be guaranteed to be 100% secure. You provide your data at your own risk.

5. Your Rights Regarding Your Personal Information

You have the following rights regarding the personal information we hold about you:

  • Access: You can request access to the personal information we hold about you.
  • Correction: If your information is inaccurate or outdated, you can request correction.
  • Erasure: You may request that we delete your personal data, though this may limit the use of our services.
  • Opt-Out: You can unsubscribe from marketing communications or restrict the collection of your personal information at any time.
  • Complaints: If you believe we have violated your privacy rights, you can file a complaint with us, and we will address it in a timely manner.
  • Data Portability: You can request to transfer your personal data to another party in a structured format.

6. Use of Cookies and Tracking Technologies

We use cookies and web beacons to track usage and personalize your experience. Cookies are small text files stored by your browser, which help us remember preferences, analyze trends, and improve site functionality. You can manage or delete cookies in your browser settings.

  • Web Analytics: We may use tools like Google Analytics to analyze website traffic and improve our services.
  • Advertising: Cookies may be used to serve you relevant ads on third-party sites as part of our retargeting campaigns.

7. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these external websites, and we encourage you to review their privacy policies before providing any personal information.

8. Amendments to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective immediately. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Meritor Homes
Email: reception@welink.com.au
Phone: (08) 9204 3388